I have been working with Cool Breeze Comfort Solutions for 1 year now. My current home was new to us and during the buyers inspection no problems related to cooling and heating surfaced. Unfortunately, after 1 month, problems became apparent, and the warranty company kept "drip feeding" fixes and excuses. After discussing the issue with a few HVAC companies it was clear that the entire system needed to be replace. We selected CoolBreeze since they clearly articulated what needed to be done and put their customer satisfaction promise in writing.
Our entire system was replaced with top of the line Lennox and Honewell parts. Some items were so new they had not been used much in Tucson but CoolBreeze made sure everything was installed to manufacturer specification. In some areas of the home needed dedicate Fujitsu wall mounted systems. We are extremely pleased with the service and attention to Customer Service provided by CoolBreeze.
The owner is an extremely honest man and cares about his company and his customers. The service team lead by Mike Patterson is extremely polite and capable. They have my utmost respect and trust.
Feel free to contact me should you need more details regarding my experience with CoolBreeze. They have a customer for life.
Thank you for your excellent service. We called you yesterday, and even
though you really didnt have a slot open, you made time for us by coming
out at 7AM today. The technician was very professional, and got to the
problem right away. My husband had already done a lot of troubleshooting
before he got there, so rather than repeating that work, the technician
found the problem very quickly.
We plan to call you next time we have an A/C problem.
I am writing this letter to commend an employee that works for you, Carl Craig. This past summer my air conditioner went out and I needed a repair service. When Carl came he gave me a few options on the best way to solve the problem and we decided to replace the air conditioner. Throughout the whole process he was very kind and professional. The unit was installed very fast and his team was great. I also appreciate that fact that several months after the air conditioner had been installed I requested some documents. Carl sent them to me that day. Thank you so much for your hard work Carl. We really appreciate it.
I just want to take a moment to thank you and your company for the wonderful service that you have provided me for the past several years on my commercial property. The first time I called you for service your technician was able to diagnose and fix a problem that had plagued my A/C unit for several years. Simply replacing a broken wire resulted in a substantial increase in the output and efficiency of my unit. Though this may seem like a simple task it had eluded two other companies whom I had called on previously to repair the unit. They had each recommended replacing my unit at a cost of around $12,000. With the regular monthly filter change and basic service, I have realized a reduction in my electric bill of several thousand dollars over the last year. I used to be skeptical in regards to the value of monthly service, but now I am glad that I chose it.
I want to say thank you and let you know how much I appreciate the extra lengths you went to in order to rectify the cooling issues at my house along with the duct work.
I realize that you had your guys go out of their way to figure out what the problems were and it wasn't a pleasant task.
Please know that I recognize this and am grateful that you accommodated me.
“Highly Recommend” has been used so much that is worn out. I have to use though referring to Cool Breeze Comfort Solutions, LLC.
I can think of one word to describe the people who make up Cool Breeze Comfort Solutions, LLC.: INTEGRITY. From the salesperson, installers and service expert, I knew I was getting the best possible equipment for the best possible price and the best possible installation and service.
I am totally convinced that I need not worry because they will take care of me.
Please use Cool Breeze Comfort Solutions, LLC. They more than deserve your patronage.
Thank you for the great service that your company provided for me. Your company came out to service my air conditioner, it was making a loud noise. Your service technician was at my house within the hour from when I called to set up my appointment. He was very helpful and professional. He was neat and lean he also left my house in perfect condition! I am amazed at how quiet our new heat pump system is. I just wanted to let you know that we are very happy with the service Cool Breeze provided for us. An I would recommend your services to anyone.
I would like to take a minute to thank your company for the service you provided my family. Your technician was very helpful and professional. I like the fact that the technician went far and beyond to detecting the problem, without having to sell me a part that I didn't need. While working he was very quiet and professional. After finishing the job he was very clean. Again I just wanted to take a minute to thank your company for your promptness and professionalism. And I would be more than happy to recommend your company to anyone.
I wanted to thank you for the new air refrigeration system you installed in our home. We can hardly hear the thing running and the air flow is much better than the old one. Your sales representative Carl, was exceptionally knowledgeable and informative when we were shopping for our air conditioner. He was straight to the facts and we didn't feel like we were dealing with a car salesman, like we did with other A/C companies that came out to our house. He not only gave us a better price than your competitors, but was at our home overseeing the installation when the technicians were working in our home. The technicians were very polite and not to mention very clean they were on time. The were very professional and wore protective shoe coverings and made sure my house was left in perfect condition. I highly recommend Cool Breeze Comfort Solutions to everyone.
Thank you also for the information on the various rebates available when using energy efficient equipment.
I wanted to thank you for the great service your company has provided for my family. I called because we had no heat in our home. When we called to set up an appointment the gentleman was very nice and set us up an appointment that same day. Your service technician was at our house within the hour. When the technician arrived he was very professional and polite. He checked the unit and found the problem immediately. He fixed it and was very clean and quiet when doing so. He made sure that everything was clean and in perfect condition before leaving.
I will recommend Cool Breeze to all my family and friends because of their professionalism and promptness.
I am writing this letter to let you know that your sales Rep. was very knowledgeable and informative about the equipment we were looking to replace. He made suggestions according to our home and lifestyle. We are sure that if it wasn't for him and his information about what A/C unit he recommended really what we would have gotten for our money. Once we decided on the unit the technicians were out to our house the next day. The sales rep. was here overseeing the installation and making sure everything was running smoothly. The technicians were very professional and clean they made sure that everything was clean and working properly. Our home has never been more comfortable! Thanks for the great product. Cool Breeze was outstanding. I would recommend their services to anyone.
I want to thank you personally for the great installation of my new Amana High Efficiency HVAC system. Having previously worked on aircraft air conditioning systems in the past, I appreciated the conscientious workmanship of Wes and Steve's installation.
Prior to deciding on Cool Breeze, I researched five other firms on the basis of Better business Bureau and the Arizona registrar of Contractors reports. Of the six firms, they were complaint free and passed my in home evaluation.
Mr. Carl made the sale and convinced me to go with Cool Breeze. His vast knowledge of his product line and amiable attitude convinced me to go with the Amana product line and Cool Breeze.
Thus far I saved $30 last month on my heating bill and the two stage fan has been whisper quiet. I look forward to the Arizona summer heat now with my High Efficiency Cool Breeze air conditioning system.
Ron & Phyllis S.